By proceeding with any bookings through Nolans Holidays or affiliated third party sites, you have read and accepted the terms below and agree to adhere to them while in occupation. Failure to pay costs caused by your breach of the terms will be deducted from your bond or provided credit card.
Hours of Operation
Our office is located at 9 First Avenue, Sawtell.
Monday to Friday: 8.30am to 5.00pm
Saturday: 9.00am to 12.00pm
Sunday & Public Holidays: Closed
Property Representation
Our team and website describe the premises, position and furnishings to the best of their ability and in good faith. No responsibility or refunds for alleged misinterpretation can be accepted.
Arrival & Departure
Check in time is 3.00pm for all bookings. Departure time is 9.30am for all bookings.
Late departures, unless pre approved, will incur a disruption fee of $50. Entry will not be granted before 3pm during Christmas time or other peak periods.
Security Bond
All properties require a security bond to be paid prior to key collection. Security bonds are refunded after satisfactory inspection of the property, within 7 days of your departure. An increased security bond may be incurred for group bookings at our discretion.
Payment
Payment may be made by Debit card or Credit card (1% fee). If you are unable to pay via online payment, please contact our office direct to discuss alternative arrangements. We are unable to issue keys unless cleared funds are receipted into our trust account. Please note a $25 booking fee applies to all reservations made, which is included in your total tariff.
For all bookings made direct through Nolans Holidays, 50% of the tariff is required as a confirmation deposit within 7 days of making the booking. The balance of all outstanding monies, including the security bond must be paid prior to keys being made available. The balance of payment for all Christmas school holiday bookings is due by 1st December- see below.
For all third party bookings through sites such as, but not limited to, Booking.com, Stayz & Homeaway, payment terms vary & you should consult their individual Terms of Service before proceeding with your booking.
Christmas Re-Bookings
Nolans Holidays requests that all Christmas holiday re-bookings be made within the first 24 hours of your initial arrival. Due to Instant Bookings being enabled online, bookings are open to all parties up to 365 days in advance, and therefore are able to be booked by others from the day of your arrival. Whilst we make all endeavours to ensure a successful re-booking for your next Christmas period, we appreciate your understanding in our limitations in this matter. Re-bookings are required to be confirmed with the standard 50% deposit, with full payment due by the 1st December.
Nolan Partners Sawtell Cancellation Policy
All cancellation requests must be received in writing, and confirmed via return email from Nolans Holidays or their representative.
For all bookings made direct through Nolans Holidays, if you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your deposit will be refunded less a $50 administration fee. If the property cannot be relet, your deposit (and balance if paid) is not refundable.
If you shorten your stay, the unused portion of your rental is not refundable. We retain the right to negotiate the tariff or length of stay to obtain a booking on a cancelled booking as we deem necessary. Please note that a change of booking dates attracts the same conditions as cancellations. Conditions apply.
For all third party bookings through sites such as, but not limited to, Booking.com, Stayz & Homeaway, cancellation policies vary & you should consult their individual Terms of Service before proceeding with your booking.
Please note all Booking.com bookings are non-refundable.
In the case of refurbishment or owners instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation where possible.
If the of the ownership of the property changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by a new owner. You will be provided notification as soon as possible, allowing time to organise alternative accommodation. If your holiday property is listed for sale while you are in residence, the occupier agrees to allow the Owner or Agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment.
There are occasions when the Owner chooses to cancel a booking for reasons that they make. If this happens we will try to find you alternate accommodation or refund your payment in full. While this can be a difficult situation please be aware that we do not own any holiday properties and are subject to the instructions of our Owners, as their Managing Agents.
Conditions of Use
Each holiday property is equipped for a specific number of guests. It is against Health & Safety regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, air beds, tents, caravans, or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made. Please only use allocated parking spaces for your property. If the Owner deems the breakdown of adults and children not suitable for that property, they have the right to refuse or cancel the booking.
- Garbage
Please ensure that all garbage is removed from your holiday property and placed in the correct coloured bin. Red Bin (General Waste) & Yellow Bin (Recyclables) are collected fortnightly each Monday, on a rotating basis. We would appreciate guests placing these bins on the curb if vacating on a Sunday or Monday. Please do not overfill bins as Council fees may apply. - Keys & Remote Controls
If lost, you will be responsible for the changing of the locks and the cutting of 3 new sets of keys. Replacement of lost or damaged remotes will be billed at cost to replace, plus 10%. If you lock yourself out after hours and a duplicate set of keys is required please contact the After Hours Emergency number on 0418 263 165. If a staff member is available a $70 cash service fee is applicable. If no spare keys or staff members are available, tenants may be liable for any costs involved in gaining entry to premises. If locked out, do not break into or attempt to break into the premises. Any damage caused by same will be incurred by you. - Returning Keys
If you are leaving outside of business hours, please return keys via our After Hours slot, located in our back door at 9 First Avenue, Sawtell. This door is on Boronia Street side, just in front of the main entrance to the Laundromat. - Toiletries & Linen
Whilst all properties included linen for guests, including sheets & towels, we encourage guests to bring their own beach towels. Unless specifically stated at the time of booking, no other toiletries, amenities, food or drink are provided during your stay. - Cleaning
The premises are to be left in a clean and tidy condition and the washing up of all used cutlery, crockery and utensils must be attended to. Please ensure that the BBQ (where provided) is also clean as additional charges will apply. - Repairs & Maintenance
All properties under our management are privately owned. In the event of faults and/or malfunctions of appliances or inclusions there is no obligation for the Owner or Nolans Holidays to compensate or discount.
At times situations arise of which we have no control. Nolans Holidays reserves the right to move guests to alternate accommodation (subject to availability) at their discretion or the direct instruction of the property owner. In this case, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied with your new address.
If a tradesperson is called out upon your request to carry out a repair that is found to be unnecessary, the invoice will be charged to you or deducted from the security bond.
All guests are responsible for any loss or damage caused by them to the unit, furnishings or common property during their stay. Costs of additional cleaning, removal of excess garbage, repairs or replacement of items in the property will be deducted from the security bond or charged to your provided credit card, and an administration fee of $50 may apply.
All properties are privately owned. Please respect the Owner’s property. Please do not move items from property to property. All damage, breakages or losses to the property and/or furniture and furnishings caused by guests are to be reported to the Agent within 24 hours, and paid for by the guest immediately.
Should you discover a fault or breakage when you arrive, please advise our office immediately or we will deem those the responsibility of the current guest and charge accordingly.
All guests are responsible for keeping the property secure during their stay and upon departure and will be responsible for any theft or damage due to neglect in this area.
All guests are responsible for not causing disturbance to neighbours. No illegal activities are permitted on the premise at any time.
General Clauses
Animals are prohibited in all properties unless specifically approved by Nolans Holidays for your booking. Failure to strictly adhere to this policy will result in an immediate eviction without any refund of monies paid and penalties will be incurred for damage and/or pest and flea treatment. If animals have been approved, please remember to clean up after your pet. If this is left for our cleaners to attend to an excess cleaning fee of up to $200.00 will be charged. Flea treatments will be charged on any animal stay, whether approved or not.
Schoolies bookings cannot be accepted as we do not have the policies, procedures or resources to accommodate for these bookings. If it is reported to us that your booking is for this purpose, you will be required to vacate immediately with no refund of monies paid.
No Smoking of any kind is permitted inside any of our Holiday properties. Breach of this policy will incur a cost for the deodorising of all curtains, carpets and soft furnishings. Excess cleaning due to smoking could be up to $1,000.
No liability is accepted for any injury, debt, damage, loss, delay, inconvenience or expense caused directly or by events beyond the Agent or Owner’s control. No responsibility is taken for personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period. Failure to comply with any of the Agents’ Term of Service can result in immediate eviction without any refund of monies paid. You will also be liable for any costs incurred.
All prices are quoted in Australian Dollars. When making a booking at www.nolansholidays.com.au, you may pay by credit card, incurring a 1% fee. To make a follow-up payment on your booking use the Online Payment button in your confirmation email. When making a booking you will be asked to accept our Terms of Service. For your security this site uses best practices with regards to online payments:
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